Policies + Etiquette

 

- The spa is closed on Sundays and all major holidays.

- All services are done by appointment only (no walk-ins).  Late arrivals cannot guarantee full service.

- We require a minimum 48-hour notice to cancel or reschedule your appointment.  In the event of a no-show or frequent cancellations, any pre-booked, future appointments will be removed from our schedule at our discretion.  We may decline appointment requests after a no-show or frequent cancellations.   There is a 50% service charge for any appointment cancellations within 48-hours or a no-show.  

- Please refrain from bringing children under the age of 12 to the spa.

- While at the spa, remember to speak softly and turn off your cell phone.  

- There is a 7-day return policy on all product purchases.

- GIFT CERTIFICATES:  Once a gift certificate is purchased monetary refunds cannot be given, and the certificate is  not transferable.  A paper copy of the gift certificate must be present at appointment time in order to redeem. Gift certificates are for service only, not for purchasing products.  Cancellations within 48-hours or not-showing for an appointment with a gift certificate will result in forfeiture of the certificate. 

- Our discount for referring a client is offered only after the referred client completes a service with us. This referral discount cannot be used toward the purchase of gift certificates.

- All service information and prices are subject to change.  We always strive for 30-day advanced notice for any changes.

 

We are licensed estheticians for the state of Illinois.  We follow the strictest guidelines of sanitation and safety for our clients.